All coffee will be mainly filter coffee in mind, as that's the main way we coffee is brewed in Japan. For Kurasu roasts, we do test out all of our coffee through our espresso machine, so that everyone is able to enjoy.

We cut off payments on the 15th, (the 20th is the date for new subscribers to cut off), then place an order to the roasters around the 21st, and then they roast the beans for the subscription members, so we usually ship the freshly roasted beans around at the end of the month.

If you purchase a subscription and other items at the same time, shipping fees for non-subscription items are charged. Only the shipping fee for the subscription is included. This is why the shipping fees are displayed when you complete the order.

We carefully work with our partner couriers to ensure the most effective way to reaching to your destination. Tracking and insurance is included, just in case anything goes wrong, you'll get a full refund or credit to your next round, or send you another package depending on availability. 

Unfortunately, no. Since the fulfillment center and the packing process for our subscription packages and other items are separate, we cannot ship other items with the subscription package free of charge, while the shipping fee for the subscription is free. Any item ordered along with the coffee subscription will be shipped out as soon as possible, without the subscription package as it has its own schedule.

For example, if you place your order for subscription and brewing gear at the beginning of a month, you will receive brewing gear first, and you will receive the subscription package at the end of the month/beginning of next month.

The shipping cost is included in the price of your order. However, any applicable taxes or duties are not included. These charges are the customer’s responsibility and may be collected upon delivery by the customs authorities.

Yes, if you want to pause for the upcoming roaster, let us know as soon as possible and in advance. At the latest, please give us 2 business days before the charge date on the 15th. The account will restart from the next subscription, or whenever you'd prefer.

Please contact our customer support with your name and email address. To change your shipping address, kindly provide us with your new address, and please don’t forget to include the postal code.

Yes, you can change your plan. Please let us know as soon as possible and in advance. Ideally, please make any updates 2 days before the charge date on the 15th if you wish to change any details of your plan, address, etc. If you make changes after the charge, they will take effect from the next month onwards. You can also update some of your personal information from your customer portal. Please note that once the subscription has been charged, we are unable to make any changes for that month.

You can update your card details on your account page. If you are unsure if the change has been made, please contact customer support.

Yes, you can deactivate the plan and get a refund within 1 hour. If you can't manage your account, please reach out to us.

After the package is prepared by Kurasu and handed over to the shipping company, it may take 3 - 4 days for the tracking to become active. If the tracking status has not been updated for more than 5 days, please contact us.